Conditions of sale
ABOUT ANTONIO JOSE MONTAÑEZ MONTAÑEZ with NIF 26800147H carries out its activity under the trade mark and acts as agent, managing the reservations of transport services through this website.
For full information on how to contact us, please see clause J below.
By making a reservation you are confirming that you have read and accept these conditions of sale, and that you have the legal capacity and authority to accept them on your own behalf and on behalf of all persons travelling with you. This implies that you will be responsible for paying all payments, notifying us of any necessary changes or cancellations, receiving confirmation of the reservation and keeping your companions informed.
CONTRACT is a booking agent for the transport services of the provider (<<Supplier”). These conditions determine the basis on which we will book the transport services provided on our website. All of the services we offer for sale are not an offer to sell services on our part, but constitute an invitation to make an offer to the Service Provider.
We may freely accept or reject such an offer on behalf of such Suppliers. If we accept the offer, you must enter into a contract with the Supplier. You will be deemed to have accepted the terms and conditions of the contract with the Supplier by making a reservation and you agree to be bound by them.
Please read the Supplier’s terms and conditions carefully as they contain relevant information about your booking.
Copies are available on request. You will enter into the contract with the Supplier and the Supplier’s name and contact information will be specified on the voucher we have sent you (see clause C(3) below).
The Supplier’s terms and conditions apply to your reservation.
Our role is limited to facilitating the conclusion of a contract between you and the Supplier. As an agent, we will not assume any liability in relation to the provision of the service provided by the Provider. None of the transport services we make available on our website is a << combined trip” as defined by the European Travel, Holidays and Package Tours Directive 1990 and any other European Directive applicable to your national legislation. Please note that even if you make more than one booking at the same time, each booking constitutes a separate contract between you and the Provider.
On-line booking procedure or on our website, you will find a range of available transport services, which are described in more detail in section K(1). By filling out the service reservation form you will be making an online purchase offer.
In such a request, you are asked to provide and confirm the information that we will pass on to the Supplier.
Upon confirmation of this information, please check that all names, dates and times are correct and report any errors to us as soon as possible.
Communicating your payment card details is a guarantee that you are authorised to use it and that we can immediately charge the amount for the services.
Once we have received the reservation form for the service and the payment from you, we will confirm receipt of the payment by e-mail.
This email will only confirm that we have received the payment and that we are processing your service reservation request. In no case will it be considered a confirmation of the reservation.
By sending the confirmation of your reservation by e-mail, a binding contract between you and the Provider will come into force.
The date of the contract will be the date shown in the confirmation e-mail. The confirmation of your booking by email includes a link to your voucher. This contains the name and contact details of the Supplier with whom you have concluded a contract. You must print this voucher, sign it and present it to your Supplier in order to receive the service you have booked. The service may be cancelled if you do not present the voucher.
We also recommend that you take with you the copies of the voucher, the reservation request for the service and the e-mail confirmations when travelling to present them in case it is necessary.
You must confirm receipt of all notifications sent to you. If you do not confirm receipt of an e-mail and our records confirm that you have received it, you will be deemed to have acknowledged receipt.
You should check the information on the voucher as soon as you receive it.
Please report any errors to us immediately, as changes may not be possible at a later date. As the Supplier’s agent, we will send your request to reserve the service to the Supplier and will be exempt from any errors in the voucher, unless we have personally made the errors.
You must inform us of any errors 48 hours prior to travel. Please refer to clauses E and F in relation to our change and cancellation policy. The booking information you provide in your service request will only be passed on to the Provider with whom you have entered into a contract or to such persons as may be necessary to provide the service to you.
In this way, the information may be communicated to public authorities, for example, customs or immigration, if requested by them or as required by law.
This also applies to any confidential information you provide to us, such as information about disabilities, food or religious needs.
In addition, certain information may also be disclosed to credit assessment or guarantee societies. If you travel outside the European Economic Area, data protection controls may not be as comprehensive as the legal requirements in the country from which you make the booking.
We will not be able to process your reservation request for the service if we are unable to communicate such information to the relevant Providers, either within or outside the European Economic Area.
By making this reservation, you are giving your consent for the information to be communicated to the relevant persons. Detailed information on our data protection policy can be found in clause S below.
PAYMENT
In the event that a travel agency or a third party requests a reservation on its behalf, it acts as its representative. At the time you make the reservation request for the service, you will be asked to pay a deposit or to pay in full.
If you pay a deposit, you must pay the remaining amount to the Supplier upon arrival at your destination.
If the Supplier rejects your booking request, we will notify you by email and refund the full amount by the same method by which you made the payment.
CHANGES
Requests for changes to the reservation must be submitted in writing to us and will not be valid until we receive them and confirm that the Provider can make the change. Changes may be made from the email at least 48 hours prior to travel.
Please refer to clause J for information on how to contact us. All changes are subject to an advance payment of a reasonable handling fee.
If you request changes to your pick-up or destination, flight information, number or age of passengers and this involves additional charges (for example, if there are more people travelling with you or the flight time changes), you will have to pay the additional cost at the time you make the change.
This operation is not subject to any handling fee. In the event that the Provider does not apply any charges for the requested change (e.g. change of flight number), no additional charges will be charged, provided that you request the change at least 48 hours prior to travel.
If the change involves a reduction in the fare, you will be offered a refund subject to a reasonable handling fee, provided that these changes are made at least 48 hours prior to travel. Changes in the time of arrival at the pick-up point resulting from delay or early arrival of the flight, and delays in baggage collection or security checks will not be considered changes to the reservation, provided that they do not exceed 60 minutes in relation to the scheduled time.
Changes made within 48 hours of the first leg of a journey shall be subject to the application of a reasonable handling fee.
CANCELLATION
Requests for cancellation of your reservation must be sent in writing and will not be valid until we receive them on behalf of the Provider. You can cancel your reservation by e-mail.
Please refer to clause J for information on how to contact us. If your reservation is a round-trip, the Provider may reimburse you for the fare you paid for the unused portion of that ticket if you meet the conditions below, provided that you cancel at least 48 hours prior to the date of travel.
No refunds will be given unless you cancel your reservation, in whole or in part, at least 48 hours prior to the departure time indicated on the Ticket.
If you are unable to travel for health reasons, a refund may be made if you can provide proof of your inability to travel (e.g., a medical certificate). o If the travel service you booked is delayed or cancelled, or there are insufficient places available and you reasonably decide not to travel, a refund may be made if you return the voucher in advance.
If you have used a one-way transfer, you will be refunded the difference between a one-way and a return fare. o If the service does not meet your expectations and you wish to request a refund for other reasons, please refer to the clause below.
WHEELCHAIRS AND SCOOTERS
You must tell us if you will be travelling in a wheelchair or scooter when you fill in the reservation form for the service. Also, please specify if it is a folding model, manual or if it includes battery or motor in order to provide an appropriate service in your transfer.
INSURANCE
Most Providers will ask you to purchase travel insurance as a condition of booking their services. We strongly recommend that you take out an insurance policy that covers you and your loved ones against cancellation expenses, expenses for assistance (including repatriation) in the event of accident, illness, bankruptcy of the Provider, loss of luggage and money or other expenses.
If we have processed your policy, please check carefully that all details are correct and that you have included all relevant information (e.g. your previous state of health). Failure to disclose material or incomplete information will affect your insurance to the extent that it may invalidate it.
OUR RESPONSIBILITY
The contract for services shall be concluded between you and the Supplier and not between you and ANTONIO JOSE MONTANEZ MONTANEZ As an agent, we shall not be liable for the provision of the service you have reserved. We assume responsibility for providing information on our website about the services available for reservation, providing the technology to enable you to make a reservation request for a service, transmitting to your Provider the reservation request information you have provided to us through our website, notifying you of any changes made by the Provider to your reservation or informing the Provider of any changes or cancellations you wish to make.
We are not responsible for any losses that may result from your Provider’s mishandling of your service reservation request, nor for any errors caused by your failure to provide complete and specific information in the service reservation request. ANTONIO JOSE MONTANEZ MONTANEZ is not responsible for the information about the service transmitted in good faith.
The information on services, modes of transport, duration of journeys, pick-up and arrival times and distances is approximate and its purpose is merely informative. it is not obliged to provide its services as set out on our website. it does not make any statement about the suitability of a particular type of transport service with respect to your needs and is not responsible for your choice of service. In the event that ANTONIO JOSE MONTANEZ MONTANEZ’s liability is determined in relation to any action, our liability will be limited to twice the amount of the reservation (or the proportional part thereof in the event that not all persons listed in the reservation are affected).
Claims for compensation for death or personal injury resulting from the use of the service must be submitted to the Service Provider and be subject to the laws and jurisdiction of the country in which the service was provided. The Provider’s name and contact information are listed on the voucher. Occasional errors may appear on the website and we will endeavour to correct them as soon as possible after we detect them.
If incorrect prices or promotions are published, we reserve the right to withdraw from the contract. We do not guarantee the accuracy of the content of the website or the absence of viruses or similar defects that may contain worms.
CONTACT
The communications we maintain with you will be carried out by electronic mail, reason why we strongly recommend that you consult it before leaving of trip, since any anticipated change or cancellation in its contract will be notified to the direction of electronic mail that has indicated in its request of reserve of the service.
Any other information you may consider useful may also be sent to your e-mail address. You must provide us with your current email address and mobile phone number and inform us of any changes.
It will be essential that you provide us with a mobile phone number through which we can contact you during your trip in the unlikely event that we need to do so urgently in connection with your booking.
Our postal address is: Plaza de la Colina Nº1 CP 29629 Torremolinos, Malaga (Spain); telephone number: (+34) 633165109; e-mail: booking@autosun.es
TRANSPORT SERVICES
You can book the following transport services:
Private rental with driver: These transport services are provided to the client and his companions depending on the time and route requirements of the client. The client and his/her companions will not travel with other clients.
Shuttle or shared transfer: These transport services are provided to customers who have previously booked vehicles that operate with a flexible route and departure times. The customer and their companions will travel with other customers in a carpool that is convenient for the Provider.
Public: The general public has access to transport services that operate on a predefined route and schedule. The customer and his companions will travel in a vehicle shared with other customers and the general public.
Car rental or_Car rental without driver: We offer other means of transportation, such as car rental without driver, for short periods of time. Your Provider will make reasonable efforts to arrive at the pick-up point at the time specified on your voucher, although no guarantee can be given to you in this respect.
For private transfer services, the driver will wait a maximum of 60 minutes from the arrival time of the flight specified on your voucher.
The waiting time from any other pick-up point will be limited to 20 minutes of the time indicated on your voucher.
You should check the date, time and place on your voucher or in the subsequent email communication we send you in connection with the collection information from your transfer service.
You must ensure that you arrive at the departure airport at least 10 minutes before the check-in counter is opened (not the closing time) and, in any event, never less than two hours before the flight’s scheduled departure time.
The Supplier has the absolute ability to decide the route to its destination, even if this is not the most direct route or involves the use of toll roads.
Please note that most Suppliers will not be liable for delays or services not rendered due to force majeure or other unforeseeable circumstances beyond their control, such as accidents suffered by third parties during the journey, police checks, terrorist attacks or acts of vandalism, extreme weather conditions, or strikes.
The transfer will take place between the points of origin and destination specified on your voucher.
Try to provide a detailed and specific address that includes the street name and number.
In private transport, the vehicle will drop you off or pick you up at the place closest to your accommodation, depending on the physical characteristics of the vehicle and access to the address stated in the contract. Shared shuttle services will take you to your accommodation or to the nearest point of destination with respect to your accommodation. Public transport services will drop you off and pick you up at stops, bus stations, etc.
If access via the conventional route has been closed due to weather conditions or similar circumstances and you wish to be transported to your destination by a longer route, you must bear any additional costs charged to you. Under local law, all vehicles are insured.
You must inform us if your booking request for the service includes the transfer of minors.
You will need to use the car seats on offer, although we recommend that you bring your children’s as the rules vary from country to country. If you do not inform us of the presence of minors, your transfer service will be subject to the availability of suitable child seats in the vehicle. If there are no child seats available, the price of the service cannot be refunded and no liability or obligation to provide you with transfer services will be assumed. Some providers will ask you to call to reconfirm your trip. This condition is stated on your voucher.
If you do not reconfirm your trip, the service will not be provided and no refund will be made.
On the voucher you will also find an emergency phone number available 24 hours a day. The category of vehicle in which the transfer will take place is not guaranteed. The Provider shall have absolute freedom to change the vehicle without assuming any responsibility to you.
Eventually, a change of vehicle will be carried out if, in this way, a service could be provided that in other circumstances could not be carried out.
In case of flight delays, deviations or missed connections when the shuttle service departs from the airport, the waiting policy is: Flight delays: Private rental with driver: Includes flight delays of up to 3 hours of scheduled flight time. For flight delays of more than 3 hours, you should contact the Supplier or us to request that the vehicle continue to wait for a price to be paid prior to transfer. Otherwise, the service will not be provided. Shuttle or Split Transfer: You will be offered transportation on the next available shared service. m…public: You will be offered transportation on the next available scheduled service. … M: Airline Ie will drop off at the planned airport and the above delay policy will be applied.
Please refer to our cancellation policy in clause F regarding cancellations and missed flights as well as missed connections.
For private transfer services, if you are not at the pick-up point within 20 minutes of the time specified on your voucher, we will attempt to contact you via the mobile phone number you have provided.
In the event that we are unable to contact you due to lack of coverage or poor quality of coverage, no signal, voicemail activation or no response to the call, the service will not be provided by your Provider and we will not be obliged to provide or reimburse you. BAGGAGE 0
All baggage must be correctly labelled with the owner’s name and destination address. 0 Each passenger may carry a suitcase with a maximum weight of 20 kg (maximum combined dimension of 158 cm) and a piece of hand baggage with a maximum weight of 5 kg (maximum dimensions of 46 cm X 35 cm X 20 cm). 0
Any excess baggage must be declared at the time of booking the service. You will be responsible for any additional costs incurred, including the cost of obtaining other vehicles to transport the undeclared excess baggage. We also reserve the right to refuse to carry excess baggage. Prohibited items such as: dangerous substances; animals not declared to us in accordance with Clause 8 below; firearms; perishable goods or fragile objects must not be included in the suitcase. We also recommend that you do not include fragile or valuable items such as jewellery, money, precious metals, silver objects, cheques or other negotiable securities, documents, passports and other identity documents, samples, etc. in your luggage. You must take responsibility for your luggage and transport it at your own risk. Neither we nor your Supplier will assume any liability for loss of or damage to your baggage. We advise you to take out adequate travel insurance to cover such eventualities. Luggage left in the vehicle will be sent to the address indicated in the reservation request for the service, which will involve the payment of any additional costs.
You must tell us in the reservation request if you will be travelling with pets. In this case, you will travel under your own responsibility. Pets must travel in a container that meets IATA specifications for carriage by air. Pets can become very nervous during the trip, so you should take the necessary precautions.
You must indemnify us against any claims, expenses or other demands we may be subject to as a result of your pet’s behaviour. YOUR RESPONSIBILITY 0 You are solely responsible for carrying all the documentation necessary to cross the border. Neither we nor the Supplier shall be liable for any loss arising from failure to carry such documentation or failure to comply with the rules of the administration or the tax, police or customs authorities of the countries to which you are travelling. The voucher is not a valid document for obtaining entry visas.
You hereby agree to indemnify or reimburse us for the payment of any deposits, fines or disbursements we may be required to make to the authorities for your failure to comply with laws, regulations, etc. or other travel requirements of the countries to which you wish to gain access, which you intend to leave or which you are about to pass through. In such a case, we will have the right to withhold any amount belonging to you until you make full payment.
RIGHT OF ADMISSION or The Provider, our representative or the driver of the vehicle reserve the right to refuse to transfer any person who is under the influence of alcohol, drugs or whose behavior can be considered dangerous to the driver or other passengers, including you.
In such a case, no refunds will be made and no responsibility will be assumed for the provision of the service to you or anyone traveling with you, nor will alternative solutions be proposed. o The consumption of alcohol, narcotic substances or tobacco in any vehicle is not permitted.
CLAIMS
Since you formalize the contract for processing with the Supplier, you should refer any queries or matters relating to your service to the Supplier. If you encounter any problems during your trip, you should inform the Supplier. Your Supplier’s contact details are listed on the voucher.
Failure to follow this procedure will reduce the opportunities to investigate and rectify your complaint. Depending on the circumstances, the amount of compensation may be reduced or even nothing at all. You may also contact us if you require assistance while you are at your destination, or write to us when you return home.
Our contact details are listed in clause J. LANGUAGES Our websites are available in several languages.
Our customer service and email support are available in Spanish and English, although we will try to provide them in the language in which they are contracted. o We monitor the quality of the translation of our web pages and our terms and conditions. In the event of any discrepancy, the Spanish version shall prevail.
INTELLECTUAL PROPERTY RIGHTS
The copyright, registered trademarks and other intellectual property rights included in our web pages are the property of ANTONIO JOSE MONTANEZ MONTANEZ or have been granted under licence and are protected by national and international regulations.
Any use of the content of our website, including modification, subsequent publication, reproduction or representation in whole or in part without our express consent, is prohibited. o By virtue of these conditions, you agree not to use our website for unlawful purposes.
APPLICABLE LAW AND COMPETENT JURISDICTION o These conditions of sale are subject to the laws of Spain. At the time of processing your reservation, these conditions of sale are subject to the laws of Spain and the jurisdiction of the Courts of (Malaga).
In the contract you enter into with your Supplier, the applicable law will be specified.
